First download the 6.2 upgrade PAK files from the My VMware Portal. You will required TWO upgrade PAK files, one to upgrade the vApps OS, the other to upgrade the vROps product.
OS upgrade – vRealize_Operations_Manager-VA-OS-6.2.0.3542056.pak
Product upgrade – vRealize_Operations_Manager-VA-6.2.0.3528954.pak
Before starting the upgrade it’s probably best to take a backup with like Veeam and take a snapshot of your entire vRealize Operations cluster as a precaution.
Note: The cluster can be online or offline when running the upgrade.
Log into the master node administrator interface via your web browser:
https://<master-node-FQDN-or-IP-address>/admin
On the left navigation menu, click Software Update. Note the version that vROps is currently at (for me it was 6.1). Click Install a Software Update.
First perform the OS upgrade. This updates the OS on the virtual appliance and restarts each virtual machine. Follow the wizard to locate and install the OS PAK file.
Note: If you have customised the content that vROps provides – such as alerts, symptoms, recommendations, and policies – and you want to install content updates, a best practice is to clone the content before performing the upgrade. You can then select the option to reset out-of-the-box content when you install the software update, and the update will provide new content without overwriting any customised content.
Click Upload to stage the upgrade files.
Once upload has completed, a summary of what the PAK file contains is listed. Click Next and accept the EULA, then click Finish to start the upgrade process.
If you end up with only a cancel button, refresh the site and start install.
Once the upgrade is complete, vROps will restart and you need to log back into the admin page. Navigate to Software Update and you will see a message stating what previous software update was installed. Depending on the size of your vROps environment this can take some time.
Now repeat this with the upload and installation process for the Product upgrade PAK file.
Once again, vROps will reboot after the Product upgrade PAK file has been installed. Log back in and navigate to Software Update, you should now see that vROps has been upgraded.